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THE SEAT OF
KNOWLEDGE
THE HEART OF
TRANSFORMATION

Operations & Quantitative Techniques

Abhishek Vashishth

Assistant Professor

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Contact:

Email : abhishek@iimshillong.ac.in

Office Ph.: +91 364 2308000

Research Interests/ Areas
  • Quality Management: Implementation and management of quality practices and certifications, especially in the service industry and Small and Medium Enterprises (SMEs)
  • Behavioral Operations Management: Behavioral aspects of operations management in queues and services with a focus on the retail sector
  • Service Operations Management: Studying service operations from various organizational theoretical perspectives
Teaching Interest / Areas

Teaching Interests

  • Operations Management
  • Business Analytics for Managers
  • Operations Strategy
  • Total Quality Management & Six Sigma
  • Innovation and Product Development
  • Service Operations
  • Managing E-Business
  • Empirical Research Methods in Operations Management (Ph.D. level course)
Consultancy Interest / Areas

Biography

Dr. Abhishek is a faculty in the Operations Management & Quantitative Techniques area at Indian Institute of Management Shillong. He did his Ph.D. from Indian Institute of Management Tiruchirappalli (IIMT) in Operations Management & Quantitative Techniques area. He received his Bachelor of Technology degree in Production and Industrial Engineering from the University College of Engineering, Rajasthan Technical University, Kota, India. He has worked as an Assistant Professor for almost 3 years at Jindal Global Business School and as a teaching assistant and tutor for about 2 years at IIMT. He has received several awards such as the Commendable Research Paper award at 11th ISDSI International Conference, the Highly Commended Research article award at Emerald Literati Award (2019) and Best Paper award at SOM conference (2019) at IIT Kanpur for his research work. He is a reviewer for international journals such as International Journal of Logistics Management, International Journal of Quality and Reliability Management (IJQRM) and book publishers such as IGI Global. He has published research articles in various International Journals such as Journal of Cleaner Production, International Journal of Quality and Reliability Management, Services Marketing Quarterly, Benchmarking: an International Journal and Total Quality Management & Business Excellence. He has presented his research work at various International Conferences such as SOM, POMS, EurOMA, DSI and ISDSI. He is also an ISO 9001:2015 (QMS) Lead Auditor and Lean Six Sigma Black Belt professional.

Research & Publication

Publications in Journals

  1. Vashishth, A., Chakraborty, A., Gouda, S. K., & Gajanand, M. S. (2021). Integrated Management Systems Maturity: Drivers and Benefits in Indian SMEs. Journal of Cleaner Production, 126243. [ABDC Classification: A Category, SCOPUS]
  2. Chakraborty, A., Vashishth, A., Antony, J., Lameijer, B., Moormann, J. (2022). Implementing Lean Six Sigma in Financial Services: Role of Motivation, Tools and Techniques and Challenges on LSS Project Performance. Just accepted in International Journal of Quality and Reliability Management. [ABDC Classification: B Category, SCOPUS]
  3. Vashishth, A., Prasad, M., Shenoy, P., & Mohnot, J. (2021). Taking Stock and Moving Forward: A Case for Organizational Theories in Service Quality Research. Services Marketing Quarterly, 42(3-4), 208-233. [ABDC Classification: B Category, SCOPUS]
  4. Vashishth, A., & Chakraborty, A. (2019). Service Research in Asia: Research Paradigm and Productivity. Services Marketing Quarterly, 1-16. [ABDC Classification: B Category, SCOPUS]
  5. Chakraborty, A., Mutingi, M., & Vashishth, A., (2019). Quality management practices in SMEs: a comparative study between India and Namibia. Benchmarking: an International Journal, 26(5), 1499-1516. [ABDC Classification: B Category, SCOPUS]
  6. Vashishth, A., Chakraborty, A., & Antony, J. (2019). Lean Six Sigma in financial services industry: a systematic review and agenda for future research. Total Quality Management & Business Excellence, 30(3-4), 447-465. [ABDC Classification: C Category, SCOPUS]
  7. Chakraborty, A., Vashishth, A., lyambo, T., & Mutingi, M. (2022). Perceived Performance of Gasoline Supply Chains: Empirical Evidences from Namibia. Global Business Review, 09721509221083442. [ABDC Classification: C Category, SCOPUS]
  8. Isack, H. D., Mutingi, M., Kandjeke, H., Vashishth, A., & Chakraborty, A. (2018). Exploring the adoption of Lean principles in medical laboratory industry: Empirical evidences from Namibia. International Journal of Lean Six Sigma, 9(1), 133-155. [SCOPUS, Highly Commended research article award at Emerald Literati Award (2019)]

Published Book Chapter

  1. Vashishth, A., & Chakraborty, A. (2018). Measuring the Service Quality of Services: TRADONIC SERVQUAL Model. In E-Manufacturing and E-Service Strategies in Contemporary Organizations(pp. 219-241). IGI Global.

Conference Publications

  1. Vashishth, A., and Gajanand, M. S., (2015) “Optimization techniques for the Tourist Trip Design Problem: A Meta-Analysis” 19th Annual International Conference of the Society of Operations Management (SOM), December 11-13, IIM Calcutta, Kolkata, India
  2. Vashishth, A., and Chakraborty, A., (2016) “Measuring the service quality of Traditional and Electronic Services: An Integrated SERVQUAL Model” 23rd European Operations Management Association (EurOMA) Conference, June 17-22, NTNU Trondheim, Norway
  3. Vashishth, A., and Gajanand, M. S., (2016) “Fixed Budget Tourist Trip Design Problem” 20th Annual International Conference of the Society of Operations Management (SOM), December 22- 24, ABV IIITM Gwalior, M.P, India (Selected for presentation)
  4. Vashishth, A., and Chakraborty, A. (2017), “Green Supply Chain: Deciphering the Gap between Theory and Practice” In the Proceedings of the 28th Production and Operations Management Society Conference (POMS), May 5-8, Seattle, WA, USA.
  5. Vashishth, A., and Chakraborty, A. (2017), “Service Research in Asia – Bibliometric Analysis Revisited” In the Proceedings of the 28th Production and Operations Management Society Conference (POMS), May 5-8, Seattle, WA, USA.
  6. Vashishth, A., Chakraborty, A., and Antony, J. (2017). “Lean Six Sigma in the financial services industry: A systematic review and implications for future research”, In the Proceedings of the 24th European Operations Management Association Conference (EurOMA), Jul 1 – 5, Edinburgh, Scotland.
  7. Kumaravel, S., Gouda, S., and Vashishth, A., (2017) “Event Study Methodology in Operations Management Research” 48th Annual Meeting of the Decision Sciences Institute (DSI), November 18-20, Washington D. C., USA (Selected for presentation)
  8. Vashishth, A., Chakraborty, A., Gouda, S., and Gajanand, M.S., (2017), “Integrated Management System Implementation in Service SMEs” 11th Indian Subcontinent Decision Sciences Institute (ISDSI), December 27-30, IIM Trichy, Tiruchirappalli, Tamil Nadu, India
  9. Vashishth, A., Chakraborty, A., Gouda, S., and Gajanand, M.S., (2018), “Implementing Integrated Management System (IMS) in Service SMEs” 29th Production and Operations Management Society Conference (POMS), May 4-7, Houston, Texas, USA. (Selected for presentation)
  10. Vashishth, A., Prasad M. (2019), “Effect of scarcity and discount in retail sales moderated by product perishability” 30th Production and Operations Management Society Conference (POMS), May 3-6, Washington, D.C., (Selected for presentation)
  11. Vashishth, A., Prasad, M., Shenoy, P., & Mohnot, J. (2019), “Organizational Theories in Service Quality: Taking Stock and Moving Forward” 22nd Annual International Conference of the Society of Operations Management (SOM), December 20-22, IIM Kozhikode, Kerala, India. (Selected for presentation)
  12. Vashishth, A., & Chakraborty, A., (2019), “IMS maturity and its Impact on Operational Performance” Doctoral Colloquium of the XXIII Annual International Conference of the Society of Operations Management (SOM), December 19-20, IIT Kanpur, U.P., India

Consultancy experience

Visiting Faculty experience

Awards and Honors

  • Lean Six Sigma Black Belt professional certified by IASSC
  • Certified ISO 9001:2015 (QMS) Lead Auditor
  • Research Excellence Award for outstanding contribution in research and publications on the occasion of 12th University Day (2021) at Jindal Global University
  • Best Paper Award in the Future Area Category at the 2019 Doctoral Colloquium of the XXIII Annual International Conference of the Society of Operations Management (SOM 2019)
  • Highly Commended research article award winner at Emerald Literati Award (2019)
  • Commendable Research Paper award for thesis proposal at the Doctoral Colloquium of the 11th Indian Subcontinent Decision Sciences Institute (ISDSI) International Conference (2017)