THE SEAT OF
KNOWLEDGE
THE HEART OF
TRANSFORMATION

Operations Management and Quantitative Techniques

Pratik Rai

Assistant Professor, Ph.D., IIT Ranchi

Scopus Profile

Orcid Profile

LinkedIn Profile

Contact:

Email : pratik@iimshillong.ac.in

Office Ph.: +91 364 2308000

Research Interests/ Areas
Teaching Interest / Areas

Biography

Dr. Pratik Rai is an Assistant Professor in Operations Management and Quantitative Techniques area at the Indian Institute of Management Shillong. Before joining IIM Shillong, he served as an Assistant Professor at T A Pai Management Institute (TAPMI), Manipal, where he taught Decision Sciences, Business Analytics, Business Research Methods, Business Statistics, and Text Analytics across MBA and BBA programmes. He also mentored more than 20 Business Analytics projects, contributed to curriculum development and applied analytics courses, served as Co-chairperson of Examinations, and supported institutional initiatives related to various international accreditations.

Dr. Rai holds a PhD from the Indian Institute of Management Ranchi, an M.Tech from the Indian Institute of Technology Delhi, and a B.Tech from the National Institute of Technology Jamshedpur. He secured a 99.52 percentile in the Mechanical Engineering paper of GATE 2017.

His research interests span Operations Management, Decision Sciences, Business Analytics, and Artificial Intelligence. He uses natural language processing, large language models, machine learning, computational text analytics, and transformer-based architectures to study service quality, digital healthcare, healthcare supply chains, sustainable mobility, consumer behaviour, and responsible business practices. His work examines how user-generated text can provide insights into public trust, institutional legitimacy, service performance, and organisational accountability.

His research has been published in peer-reviewed journals, including Industrial Management & Data Systems, Journal of Decision Systems, Journal of Humanitarian Logistics and Supply Chain Management, and International Journal of Medical Informatics.

Dr. Rai’s emerging teaching interests explores application of AI, natural language processing, and machine learning to management education, while connecting computational methods with managerial practice, operational excellence, sustainable business, and the responsible adoption of emerging technologies.